Welcome to CX Masterclass 2019
Α two-day Masterclass, where you will learn everything you need to know about Customer Experience, relevant both for beginners as well as for CX practitioners. Those interested, can also attend the 3rd day, a Preparation Workshop for the CCXP exam.
If you meet the criteria, you may take the exams any day you wish at one of the examination centers in Greece and become one of the 900+ certified professionals
November 18th, 19th & 20th
Introduction and expectations
The role of the Customer Experience Professional
Who are your customers?
Customer journey mapping
Role of the CX Professional
Walk through all 6 CCXP competencies
Review of sample exam questions with tips and techniques
Buy your ticket
What attendees have to say about us
Get your copy of Ian Golding's book ``Customer What?``
A practical guide on how to execute business purpose successfully over multiple channels to make a brand stand out.
You will find out how to create and sustain the focus on Customer Experience and create value in the long term. “Customer What?” is part practice handbook, part novel and part therapy.
“It’s difficult to read the book without wanting to implement change after every page/chapter.” Craig Reid, Akkroo.
By registering you can order your book and get your copy signed by Ian Golding!