Days
Hours
Minutes
Secounds

CUSTOMER EXPERIENCE MASTERCLASS 2019

November 18th, 19th & 20th, 2019, Athens

Welcome to CX Masterclass 2019

Α two-day Masterclass, where you will learn everything you need to know about Customer Experience, relevant both for beginners as well as for CX practitioners. Those interested, can also attend the 3rd day, a Preparation Workshop for the CCXP exam.

If you meet the criteria, you may take the exams any day you wish at one of the examination centers in Greece and become one of the 900+ certified professionals
globally.

Useful Information

When?

November 18th, 19th & 20th

09.00-17.00

Where?

Hellenic Riding Club,
Paradeisou 18, Marousi
Directions

How?

Book your ticket from 900€
Price of Workshop

Watch what happened at the previous CX Masterclass

The 1st Customer Experience Masterclass in SA Europe

Speakers

Ian Golding
Ian Golding
Global Customer Experience Specialist
Ian Golding is a Customer Experience Specialist, a Certified Customer Experience Professional and a Certified Lean Six Sigma ...
Vassilis Vassiliadis
Vassilis Vassiliadis
Purposeful Customer Experience Specialist
Vassilis Vassiliadis is a Business Consultant, International Speaker, Trainer and Large Groups Facilitator. He loves ...

Agenda

18November, 2019

Introduction and expectations

The role of the Customer Experience Professional

Customer Strategy

Brand Proposition

19November, 2019

Customer-centric culture

Who are your customers?

Customer empathy

Customer journey mapping

Measurement

Action planning

20November, 2019

Role of the CX Professional

Walk through all 6 CCXP competencies

Review of sample exam questions with tips and techniques

Buy your ticket

EARLY BIRD
n/a
until October 10th
CX Masterclass
 2 days





EARLY BIRD
n/a
until October 10th
CX Masterclass + CCXP Exam Preparation
3 days
* The cost of the CCXP exam should be paid separately, directly at CXPA. Here you can find all the available exam centers.
FULL PRICE
900€
 
CX Masterclass
 2 days





What attendees have to say about us

``It has been the only workshop so far that I can say it inspired me and still 1 week after its delivery I still remember things I want to implement in my daily work.``
Dimitris Patriarcheas, Papastratos
``I experienced a multidimentional understanding of the customer which shifted my view and perspective! Thank U Vassilis! Thank U Ian! Thank U CX Masterclass!``
Lefki Avdi, Aims International Hellas
``The CX Masterclass was an eye opener, as it helped me understand the importance and depth of Customer Experience. I learned tools and ways to delight my customers.``
Anna Kontaratou, AKV Coaching

Customer What?

Get your copy of Ian Golding's book ``Customer What?``

A practical guide on how to execute business purpose successfully over multiple channels to make a brand stand out.

You will find out how to create and sustain the focus on Customer Experience and create value in the long term. “Customer What?” is part practice handbook, part novel and part therapy.

“It’s difficult to read the book without wanting to implement change after every page/chapter.” Craig Reid, Akkroo.

By registering you can order your book and get your copy signed by Ian Golding!

Workshop is organised by

kindly supported by